Devices That Enable Self Service

The functionality you can offer will vary not only by Financial Institution but by location and determining the right functionality in the right place is key to your overall business strategy.

The options for functionality are growing with technology and we can look at each aspect to assist the frequency and scope of the deliverable. In locations where all current Assisted Self-Service functionality has been enabled, allowing the consumer to choose what services they wanted and how they were delivered, Self-Service cash delivery remained the leading option.

Cash Delivery

Cash delivery remains the priority by consumers and the immediate and convenient access to cash should be apriority in any business strategy. The devices that deliver cash are quite economical allowing for many to be placed in convenient locations with little investment.

Deposits

The opinion that deposit acceptance is not something that should be considered because check usage continues to decline is a misleading idea. Deposit
automation was originally designed for the acceptance of checks but currently this functionality is following cash and check trends. The acceptance of cash deposits are far surpassing checks currently which continues to make deposit functionality a consideration for consumer service.

Assisted Self Service\Video Enabled

Assisted Self-Service like any technology has its benefits and challenges. If the objective is to provide personal service after branch hours or in convenient locations this technology will deliver that capability. As indicated in our transactional data when given the option consumers will choose self-service first for most transactions. This indicates that video enabled personal service alone is likely not a good option that will result in longer transaction times and cost per transaction